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Top Feedback Items

Prioritize your customer satisfaction levels by focusing on the items that generate the most feedback from your customers and colleagues.

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Agile best practice

Customer-centric

Centralized feedback view

Focus on feedback

Perfect Your Product by Listening to its Users

Put the focus on your customers’ needs and satisfaction levels with a centralized view that displays items — and their feedback — in one, easy-to-access location. Take an agile approach to development by releasing items and then quickly collecting feedback to improve them in the next iteration. Instantly visualize the items that generate the most feedback and then immediately dive into the different feedback you’ve collected on them.

Why should I use the Top Feedback Items View?

Use this view to quickly see which items are generating the most interest among your customers and peers. You should use this view when you want to leverage customer feedback in your product management decisions.

How should I use Top Feedback Items?

Once you add this view, all of the items will be grouped by product and according to the amount of feedback they’ve generated. You can quickly see which items have the most feedback and dive into the specifics of the info provided by clicking on the feedback icon.

Who are the relevant stakeholders for this view?

This view is mostly relevant for product leaders interested in basing their product decisions on the feedback provided by customers. Depending on the specifics of the feedback — for example, feedback about bugs or errors in your products — you can show this view to QA and R&D managers to provide reference to problems within the product.

What outcomes should I expect when using this view?

You should expect a fully-focused perspective on the feedback that your items generate from your customers and colleagues.

What’s the origin of the Top Feedback Items View?

This view was created for internal craft.io use. We use this view to prepare for Sprints focused on the customer, and use their feedback and requests presented in this view as our backlog.

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